The 4 C's

The real value of any consulting firm lies in the people they employ. When choosing to partner with an IT Services Firm, it's important to know what their core values are. These values should also be important to your organization for the partnership to be strong.

Falkor Group has developed a baseline list of criteria our employees must meet to become a consultant working with our customers. We call them the 4 C's.

Consultative

It's important to understand the basic principles that separate a Consultant from a Contractor. A consultant is much more than an outside resource working on a project. Typically, those people are contractors. Generally, all consultants are contractors. But the reverse is not true. Not all contractors are consultants.

A Falkor Group consultant has the soft skills in conjunction with the technical expertise to provide a far greater value. They understand the importance of taking the time to learn as much about your environment and business to help you devise a strategy that meets your goals and overcomes your challenges. They subscribe to the adage of "listen twice as much as you speak". Once we have completed the task of understanding your needs and goals, we apply our technical expertise and knowledge of industry best practices to develop a strategy and roadmap to help you reach these goals. We also understand the importance of remaining flexible and reevaluate the plan to make adjustments and recommendations as your needs change.

Certified

All of our consultants are certified in their specialty disciplines in either Network Infrastructure or Application Development. We understand that certifications without real world hands-on experience offer no real value. Therefore, our consultants possess both real world enterprise-level experience with the technologies to support their skills and certifications.

We have a "no single-trick pony" policy for our team of consultants. This means the majority of our consultants are certified in not one, but two or more technologies. You can be assured that our consultants understand your needs from a broad range of experience. Falkor Group's team of best-in-class infrastructure and applications development consultants are not a group of single-focus technicians.

Communication Skills

Listen, explain, document and train. These are the steps that lead to our consultants' successful communication with our clients. For many of our customers, IT is a whole other language. We are a company of excellent translators.

This translation starts with and is based on our ability to listen first and foremost. Our experience has shown that most failures in supporting an IT environment can be traced back to a failure to listen at one point in the process.

Listening allows us to identify the problem and design the correct solution. Throughout the process our engineers explain the solution every step of the way. This ensures an accurate interpretation moving forward. Afterwards, we train the IT staff you may already have and make them a part of the solution, ensuring the quality and consistency needed for your organization's sustained progress.

Committed to Excellence

Falkor Group understands that everyone has their own definition of excellence. We make a point to understand your needs and definition of excellence. It is our priority to deliver IT solutions that best matches your company's ideals and goals for future advancement in your industry.

We encourage customers to provide us feedback on the service we provide. We receive letters of appreciation from our clients on a regular basis. These letters provide us valuable feedback to help us ensure a consistent level of excellence in our services. Although each situation is different, the common threads in each instance relates back to our commitment to do the right thing, owning the problems to resolution and continuous communication.

Furthermore, each consultant mentioned in these letters receives a cash award in front of our entire staff at our bi-monthly company meetings. This provides a fun, rewarding and competitive atmosphere for our consultants. This competitive environment encourages each of our consultants to strive for excellence in their daily customer support efforts.

We are reminded of the importance of these traits every time we see our logo. It contains 4 interlocking C's.