Systems Monitoring & Management

At Falkor we will completely take over the day to day management of your network infrastructure from your personal computers all the way to your enterprise servers. Is your VPN dropping the connection, is your webserver going to fail, are your CPU's operating at peak efficiency? These and a vast variety of other situations will be monitored by our technology solutions. Your business critical assets are monitored 24 hours a day, seven days a week, 365 days a week by the latest monitoring systems. Our systems never take a day off, don't get sick and never come in late. Network Solutions include the following:

PC Services

  • Patch Management
  • Asset and inventory tracking
  • Systems and Windows event monitoring
  • Support Platform available for requested services
  • Anti-Virus software management
  • Automated health reports
  • Unlimited phone support (9-5)
  • Unlimited remote support (9-5)
  • Hardware vendor coordination
  • End User Support Portal
  • 24X7 System Monitoring
  • Desktop Optimization
  • Network Access Support
  • User Account Setup and Management
  • New Hardware built out and basic OS Configurations

Server Services:

  • Patch Management
  • Asset and Inventory tracking
  • Systems and Windows event monitoring
  • Support platform available for requested services
  • Server and Network Anti-Virus software management
  • Server/Network Administration and Maintenance
  • Automated health reports
  • Unlimited phone support (9-5)
  • Unlimited remote access support (9-5)
  • Hardware vendor service coordination
  • MS Exchange Administration
  • Server Optimization and Tuning
  • Hardware/System Change Notification
  • 24X7 Monitoring
  • System and Network Outage Recover Services
  • Remote Backup Management of Existing Resources
  • End User Support Portal/Web Interface
  • Priority Response to After Hours support
  • User Account Setup and Management
  • New hardware built out and basic OS configuration

What is Monitored?

We are often asked what we are able to monitor for our clients. The simple answer is, if I you can monitor it manually, we can monitor it automatically. Our standard configuration includes the areas in the following table, but, it may be customized to meet your individual needs.
  • Base Server Performance
  • Print Spooler
  • Blackberry Enterprise Server
  • Disk Drive Free Space
  • Disk Drive Performance
  • Citrix Server Basic Services Monitor
  • Citrix Licensing
  • Exchange Basic Services
  • Exchange Cluster Services
  • Exchange Memory Usage
  • Exchange Services
  • IMAP4
  • Message Transfer Agent
  • POP3 Connector
  • NNTP Service
  • Outlook Web Access
  • Exchange Client Logins
  • Fax Server Basic Services
  • Sent
  • Total Faxes
  • Failed Faxes
  • Received Faxes
  • GoodLink Messaging Services
  • IIS Basic Services
  • Print Server Monitor
  • Errors
  • Total Job Printed
  • Total Pages Printed
  • Server Uptime

Windows 2000/2003 Server Basic Services:

  • Computer Browser
  • Cryptographic Services
  • DHCP Client
  • Logical Disk Manager
  • DNS Services for Clients
  • Netlogon Service
  • Network Connections
  • Network Location Awareness
  • Protected Storage
  • Performance Logs and Alerts
  • Terminal Service
  • Windows Time Services
  • Removable Storage
  • DHCP Server
  • DNS Server
  • Terminal Server Monitor - Sessions, Licensing
  • Sessions
  • Licensing
  • Web Server
  • Monitors Web Server Activity

Windows 2000/XP/Vista Basic Services

  • DHCP Client
  • DNS Client
  • Print Spooler
  • Logical Disk Manager
  • NetLogon
  • Windows Time