Managed Services

Fact: 20 million man hours a year are lost due to technology failures.  And when you consider the substantial costs related to the failure and loss of use of your technology, now more than ever you need to make sure that your IT is optimized to work harder and more reliably than ever.

Falkor's Assured-ITSM Managed Service Solutions are designed to strengthen the operational advantages that world-class IT can deliver.

At Falkor we understand the challenges business owners face trying to meet the demands of the business while dealing with the ongoing opportunities and challenges their technology presents to them. The majority of these business owners have very little understanding of the complexities of the technology on which they rely so heavily. In their minds, it's a necessary but dangerous part of their overall business success. At any moment their technology can have a positive or negative impact on their productivity, profitability and overall success.

Falkor's Assured-ITSM Managed Service makes those best practices affordable to any organization. For a fixed price each month businesses are able to take advantage of the resources, systems and process that allow businesses world-class information technology support. Finally, business owners can focus on those activities that improve their bottom line and grow their business.

The Assured-ITSM Managed Services delivers this support through 4 primary efforts.

 

  • Systems Monitoring & Management
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    Systems Monitoring & Management Expanded

    Assured-IT FAQ
    Falkor's Assured-ITSM servers are constantly proactively monitoring your system for potential problems. When issues are identified our team of technology experts is notified. In many cases, the problem is resolved without the business ever knowing there was and issue. In other cases, the customer is notified of the issue and the plan to resolve it in a controlled manner with the least impact to the business.

    Anti-spam, Anti-virus, anti-spyware systems are configured to protect your environment from outside risks continuously. In most cases, the problem is identified and eliminated before it ever reaches your internal systems.

    Patch management is conducted on a regularly schedule basis with steps taken to ensure that the patches do not impact the performance of your systems.

  • Service Desk
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    More on Service Desk
    Call Center Support - 24 hours a day, 7 days a week - all free remediation takes place from 8-5 Central. Assured-ITSM clients can call 877-HLP-DSK1 and reach a live operator to assist them with their issues or questions.

    All request for support, whether initiated by the client, or via our systems monitoring tool are traced and recorded via an online ticketing system. As an Assured-ITSM client you are provided access to that system to track the progress of the support at any time.

    Your hardware and software assets are inventoried and tracked continuously. Providing you a good understanding of where your investments are and what they provide to your organization.

  • Vendor Management
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    Vendor Management Solutions
    Whether you need a new broadband solution, purchase new hardware, find a new phone provider, the Assured-ITSM team and help you. You can take advantage of the years of experience Falkor has dealing with these various organizations. We know which organization are the best at the service they offer. And we can work on your behalf to wade through the technical conversations to ensure that you have right solution for you business.

  • Premium-Plus Services
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    Premium-Plus Services Expanded
    Assured-ITSM customers have access to the years of technical expertise, the team of technology experts at Falkor can provide you assessment, design and development support to enable your business to maintain or gain a competitive edge. Included in your fixed monthly fee, monthly, or on a schedule agreed to with you, your Assured-ITSM account executive will meet with you to plan and review your current technology position. During that time we discuss your business needs and goal and make recommendations for how your technology can serve your business better.